Frequently Asked Questions
An order is submitted and validated only through use of the website. The “Configurator” remains the only means of ordering a suit. Descriptions though the phone or by alternative means will not be accepted so as to avoid any possible mistakes. An order is deemed complete and eligible for production, when all items have been received: model, colours, materials, options, details for various embroideries or markings, comprehensive measures, customer contact information, information concerning the delivery and payment. </br><br/> Only upon receipt of the payment will the delivery option chosen by the client be taken into account (standard or rush), and the final date of reception be approved. However, if there are missing or incomplete elements related to the suit order, Boogie Man reserves the right to delay the delivery.
The various demands, modifications or adjustments to a current order, and sent by e-mail, shall be legitimized only by written confirmation sent by Boogie Man.
Some additions or changes in a current order may incur additional fees. The Boogie Man team cannot be help responsible for last minute adjustments. The Boogie Man team cannot not take responsibility for unread e-mail on the clients part.
The customization of a suit, outside what our website allows, may be possible and discussed over e-mail. This will be subject to the approval of the Boogie Man team. It can also prolong the delivery time, and change the overall price.
The cancellation of an order is possible before the delivery date, but could still be charged depending on the progress of the suit:
- Uncut suit : full refund.
- Suit already cut / no embroidered: retaining 20%
- Suit already cut / partially embroidered: 30% withholding
- Suit already assembled: No refund.
The customization of a suit, outside what our website allows, may be possible and discussed over e-mail. This will be subject to the approval of the Boogie Man team. It can also prolong the delivery time, and change the overall price.
The cancellation of an order is possible before the delivery date, but could still be charged depending on the progress of the suit:
- Uncut suit : full refund.
- Suit already cut / no embroidered: retaining 20%
- Suit already cut / partially embroidered: 30% withholding
- Suit already assembled: No refund.
Each model proposed on this site is accompanied by some illustrative pictures. However, if you want to see a wider range of our models, we recommend you visit and browse our Facebook page: www.facebook.com/boogiemanfreefly
Some models of our collection are more or less different cuts for men and women. Your gender must be indicated in some stage of the order, or when creating your account.
The photos, options, colours and descriptions presented on the Boogie Man website are the closest possible elements used for the manufacturing of our products. That said, some digital screen effects, colours, or proportions relative to the drawings presented, may be slightly different on the received product. The customer will not hold Boogie Man responsible for these differences.
The fabrics proposed by Boogie Man are high-quality technical fabrics. Each fabric type will have a different impact on your flight, according to its weight, or it’s placement on your suit. The are descriptions of each quality fabric on our website. Feel free to ask advice from your instructors, or experienced people at your Drop Zone. They will be able to explain the characteristics of different fabrics, and particularly the suit choices for your type of flight and morphology.
Cordura 500gr: powerful/a bit warm/ a bit rigid/resistant
Cordura 1000gr: very powerful/ warm/ very rigid/very resistant
Light cordura 180gr: breathable / lightness/ sensations
Cordura Flex 180gr: breathable / lightness/ sensations / flexible and ideal for very thight fit
Sliding: windstopper / not breathable/ give speed / light/ a bit warm
Cordura 500gr: powerful/a bit warm/ a bit rigid/resistant
Cordura 1000gr: very powerful/ warm/ very rigid/very resistant
Light cordura 180gr: breathable / lightness/ sensations
Cordura Flex 180gr: breathable / lightness/ sensations / flexible and ideal for very thight fit
Sliding: windstopper / not breathable/ give speed / light/ a bit warm
Boogie Man offers several methods of marking:
- Embroidery
- Sublimation
These two techniques have specific requirements, and different processes. They are not available on all fabrics or all background colours. So it is better to know the advantages offered by each technique before validating the marking of a logo on your model.
The customer is solely responsible for the lawful use, or non, of the requested logo. Boogie Man does not claim to control the graphics of its customers, and DISCLAIMS ALL LIABILITY if the client requests the installation of a logo of another brand, protected, or not free of rights.
The Boogie Man site offers including VAT rates of 20% in effect in France. Our sole payment method accepted is credit cards payed through our secure platform. For shipments outside the EU, the order will be charged “excluding VAT”. Taxes and customs duties may be charged to the customer in order to receive the package. The customer must keep abreast the rules governing the “rights and duties” customs in the country of delivery. These rules may vary by country, and Boogie Man shall not be held responsible for additional charges due to local customs regulations that have been charged to the client.
In the case of a gift for one of your relatives, we recommend that you contact us as the first step of this process. For a custom suit, taking measurements is unavoidable. This is why we recommend buying a gift voucher of a particular value, or “valid for the purchase of a suit.” We will take care to validate the payment step, discreetly and directly with you.
If you get a discount, via a gift voucher or other means: first confirm the validity of the offer by sending us an e-mail and wait for our answer.
Important: Do not go through one of our distributors to purchase something with a discount or a voucher. Contact us by using the “contact” page via the website. If you wish to use a gift voucher, the original version (not a scan or a photocopy) duly completed with the full name of the winner and the company organizing the event stamp, where the voucher was won, will be claimed. The voucher will be null and void if the expiration date is exceeded! A discount, or gift voucher is applicable on a suit design, but does not include the costs of:
- Marking: embroideries, or graphic printing design
- Rush option
- Shipping costs
Several discounts, offers, or gift vouchers cannot be used cumulatively.
Important: Do not go through one of our distributors to purchase something with a discount or a voucher. Contact us by using the “contact” page via the website. If you wish to use a gift voucher, the original version (not a scan or a photocopy) duly completed with the full name of the winner and the company organizing the event stamp, where the voucher was won, will be claimed. The voucher will be null and void if the expiration date is exceeded! A discount, or gift voucher is applicable on a suit design, but does not include the costs of:
- Marking: embroideries, or graphic printing design
- Rush option
- Shipping costs
Several discounts, offers, or gift vouchers cannot be used cumulatively.
Taking measurement is a crucial step in the process of manufacturing a custom suit. A comprehensive system was set up by Boogie Man to get a “tailor-made” suit as perfect as possible. Carefully follow all instructions that are proposed in the measurements guides.
As part of taking measurements at home, a “fitting kit” is sent directly to the customer, and includes:
- A fitting suit close to your morphology.
- Simple but detailed instructions on how to take the perfect measurements by yourself with help of a 2nd person.
- A measurement order form to complete online.
The final suit cannot be cut out and launched into production without receiving these measures. This “kit” will be returned promptly to Boogie Man, within:
- 20 business days for a standard or rush 8 weeks order after reception.
- 12 business days for a rush 6 weeks order after reception.
- 6 business days for a rush 3 weeks order after reception.
If the delay for having sent the “fitting kit” is exceeded, Boogie Man reserves the right to delay the final delivery date of the order (this return is at your expense).
- A fitting suit close to your morphology.
- Simple but detailed instructions on how to take the perfect measurements by yourself with help of a 2nd person.
- A measurement order form to complete online.
The final suit cannot be cut out and launched into production without receiving these measures. This “kit” will be returned promptly to Boogie Man, within:
- 20 business days for a standard or rush 8 weeks order after reception.
- 12 business days for a rush 6 weeks order after reception.
- 6 business days for a rush 3 weeks order after reception.
If the delay for having sent the “fitting kit” is exceeded, Boogie Man reserves the right to delay the final delivery date of the order (this return is at your expense).
Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.
“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.
retours et remboursements description a founir
Don’t worry if your new suit feels a bit stiff the first time you put it on. This is completely normal. Within the first 20 to 30 jumps the suit will loosen up and mould itself into the perfect fit for you. If you are not satisfied with the fit or the quality of the suit, do not immediately return your suit. Please first consult the chapter on “alterations”.
- Please see the care instructions on the tab sewn into the collar. Your Boogie Man suit should always be washed on a gentle cycle cold wash and drip-dried soon after.
- Do not use a tumble dryer.
- Before putting your suit in the washing machine, make sure the suit is correctly zipped up and that any velcro is done up. Wash your suit separately.
- To ensure longevity, if after using your suit for a while you notice any threads coming loose, do not wait until the wire is too long, cut them 2-3mm from the stitching and carefully use a lighter to burn the end.
Special additional advice for the Marvel suit:
- When you put on and remove the suit, be sure to always undo the zip to the lowest position. Also avoid the zip position being half undone at the hips, when you remove the suit between flights. This bad habit will reduce the life of your zip.
- Small ribbons down the legs and arms are heat sealed. They may come off by place every 10 to 15 hours of flight. Do not wait until the braid is too worn off! Proceed carefully iron and braid adheres again. Make sure there are no dust under the tape before ironing.
- Do not iron directly on the printed patterns or logos. If you decide to iron the suit backwards, always pay attention to the printed patterns. These could be transferred and printed on other parts of the suit, or the media on which you iron.
- Do not iron directly on the membranes of protection elbows and knees.
- Do not use a tumble dryer.
- Before putting your suit in the washing machine, make sure the suit is correctly zipped up and that any velcro is done up. Wash your suit separately.
- To ensure longevity, if after using your suit for a while you notice any threads coming loose, do not wait until the wire is too long, cut them 2-3mm from the stitching and carefully use a lighter to burn the end.
Special additional advice for the Marvel suit:
- When you put on and remove the suit, be sure to always undo the zip to the lowest position. Also avoid the zip position being half undone at the hips, when you remove the suit between flights. This bad habit will reduce the life of your zip.
- Small ribbons down the legs and arms are heat sealed. They may come off by place every 10 to 15 hours of flight. Do not wait until the braid is too worn off! Proceed carefully iron and braid adheres again. Make sure there are no dust under the tape before ironing.
- Do not iron directly on the printed patterns or logos. If you decide to iron the suit backwards, always pay attention to the printed patterns. These could be transferred and printed on other parts of the suit, or the media on which you iron.
- Do not iron directly on the membranes of protection elbows and knees.
If you are not satisfied with the fit or the quality of your suit, do not immediately return your suit! First of all, send us an e-mail with a clear description of the problems you have encountered along with photos depicting said problems.
Before taking action, the team must identify the cause(s) of the problem(s), and then a reply will be sent with our questions, opinions and proposed solutions. Alterations are a common approach to most suit problems and will most often be the solution offered by our team.
The “repairs” time delay is approximately 15 working days. This delay begins on the day the suit is received in our office, and is measured in working days. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to do so. The need to adjust a suit after initial reception is considered to be dissociated with the chosen delivery option, and in no case will lead to the reimbursment of the “rush” option.
Alterations will be subjected to the consent of the Boogie Man team, and made free of charge, only in the following cases:
- Adjustments in order to obtain perfect measurements.
- Manufacturing defects.
- Quality problems.
- Specific request or option missing on the suit.
- The suit is not in innacordance with the original model order.
In the case of improper use of the suit, negligence, an accident or fall there in causing damage, failure to follow cleaning instructions, alterations done by anyone outside the Boogie Man team, or if the client changes his or her mind on their chosen model, Boogie Man reserves the right to refuse, or to charge extra, for the necessary altered work, and related delivery charges. These costs will always be announced to the customer, and be subject to his or her consent.
If in the end the decision is to fully reconstruct a suit, Boogie Man will require the recovery of the faulty suit, without any traces of use.
If you decide to manage yourself the necessary adjustments with a local tailor, the ensuing expenses will be your responsibility. However, please feel free to send us a list of the work carried out on your suit so that we can update your measurement records.
If you send a suit in for alterations, do not forget to put in the package your contact information, name, e-mail, phone number, address and sent date, etc. Out of respect for our team please be sure to wash your suit beforehand.
The return address is:
BOOGIE MAN
54 rue des hanots
93100 Montreuil
France
(0033) 148 580 115
Important: Under no circumstances will Boogie Man be held responsible for non-reception of a parcel sent by a client. We suggest you use tracking when sending.
In case of a return of a parcel from an area outside the EU, it is imperative to mark on the package: “Back to manufacturer for alteration” with “no commercial value”. If the carrier asks for the value, announce: “10 euros”. Please do not declare the real value of the suit. In order to clear customs, Boogie Man may be asked to retrieve the package directly from customs. These fees may be invoiced to the customer if he/she has failed to follow our request.
Before taking action, the team must identify the cause(s) of the problem(s), and then a reply will be sent with our questions, opinions and proposed solutions. Alterations are a common approach to most suit problems and will most often be the solution offered by our team.
The “repairs” time delay is approximately 15 working days. This delay begins on the day the suit is received in our office, and is measured in working days. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to do so. The need to adjust a suit after initial reception is considered to be dissociated with the chosen delivery option, and in no case will lead to the reimbursment of the “rush” option.
Alterations will be subjected to the consent of the Boogie Man team, and made free of charge, only in the following cases:
- Adjustments in order to obtain perfect measurements.
- Manufacturing defects.
- Quality problems.
- Specific request or option missing on the suit.
- The suit is not in innacordance with the original model order.
In the case of improper use of the suit, negligence, an accident or fall there in causing damage, failure to follow cleaning instructions, alterations done by anyone outside the Boogie Man team, or if the client changes his or her mind on their chosen model, Boogie Man reserves the right to refuse, or to charge extra, for the necessary altered work, and related delivery charges. These costs will always be announced to the customer, and be subject to his or her consent.
If in the end the decision is to fully reconstruct a suit, Boogie Man will require the recovery of the faulty suit, without any traces of use.
If you decide to manage yourself the necessary adjustments with a local tailor, the ensuing expenses will be your responsibility. However, please feel free to send us a list of the work carried out on your suit so that we can update your measurement records.
If you send a suit in for alterations, do not forget to put in the package your contact information, name, e-mail, phone number, address and sent date, etc. Out of respect for our team please be sure to wash your suit beforehand.
The return address is:
BOOGIE MAN
54 rue des hanots
93100 Montreuil
France
(0033) 148 580 115
Important: Under no circumstances will Boogie Man be held responsible for non-reception of a parcel sent by a client. We suggest you use tracking when sending.
In case of a return of a parcel from an area outside the EU, it is imperative to mark on the package: “Back to manufacturer for alteration” with “no commercial value”. If the carrier asks for the value, announce: “10 euros”. Please do not declare the real value of the suit. In order to clear customs, Boogie Man may be asked to retrieve the package directly from customs. These fees may be invoiced to the customer if he/she has failed to follow our request.
It's normal ! Allow yourself some time to get used to it, especially if this is your first suit. A new suit is very rigid and it will take a few dozen jumps for it to soften and loosen up correctly. It is therefore normal to feel particularly bothered when in the “high hand” position. You will rarely be in this position. This is why we ask that you not exagerate the measurements. Get used to a rather snug fit so that it may your suit conform properly to your body, and avoid vibrating too much in high flight speeds.
Boogie Man is an official G3 and Fuel helmets dealer, and other available products of the Cookie Composite brand. Contact our team to order. Preferential rates on Fuel and G3 helmets are available combined with the purchase of a Boogie Man suit. Helmets may be ordered by size and colour, and are usually available in 4 to 6 weeks. When ordering a helmet or item that is unavailable in stock, the customer will be informed of the delivery date indicated by the manufacturer. Boogie Man does not take responsibility, however, for any delay on the part of the manufacturer.
Boogie Man sponsors many athletes and sports worldwide. Many of them are world-class competitors and represent Boogie Man on the podiums of several different sports. Please be aware that we receive many requests for sponsorships, and that our standards are very high to validate the entry of a new athlete within our team. If you want to be part of Team Boogie Man, send us your request by e-mail with your references, number of jumps, number of wind tunnel flight hours, titles won in competitions, coaching experience, etc.
Our teams take particular care not to disclose the personal data of its customers. All contact information, e-mail address, payment details and other confidential information will only be used for Boogie Man related business. No personal information will be sold to a third party.